Work With Us Box Office and Front of House Manager

Work With Us: Box Office & Front of House Manager

About The Theatre Centre:
In 2014, The Theatre Centre completed a $6.2 million transformation of an iconic heritage building into a live arts hub and incubator, and a permanent home for the company.

Since that time, we’ve established ourselves as a cultural & community hub in the heart of West Queen West. Always questioning the notion of “what can a theatre be?”, we are open and accessible every day of the week, providing a public space to the neighbourhood with free wifi, delicious coffee, and unbelievable baked goods, made in-house by our Baker-in-Residence. It’s the most dangerous thing about working here.

We continue to be known for having research & development at the heart of our artistic activities, through our long-term Residency Program. Recently among our 6 Residency companies have been a choreographer, a performance artist, and a neurologist. No two projects are alike.

The Box Office & Front of House Manager will:
• Ensure smooth and pleasant support to patrons, producers, stage managers, production teams, staff, and volunteers;
• Create welcoming interactions, with high standards of customer service, as the front line of the patron experience at The Theatre Centre;
• Ensure accurate financial reconciliation of all ticketed events at The Theatre Centre, including rental client productions;
• Schedule all Box Office and F.O.H. staff and volunteers;
• Provide, or supervise nightly house manager duties including ushering, audience management, and volunteer coordination;
• Build show sales and process ticket orders through Theatre Manager in person, over the phone, and online;
• Supervise day to day Box Office operations;
• Create and maintain Box Office and F.O.H. policies and procedures including audience safety, accessibility, fire and evacuation procedures, and training of front of house staff;
• Ensure staff and volunteers have necessary training in policies and procedures related to audience and fire safety;
• Liaise with producers (both internal and for rental companies) to coordinate box office and front of house plans for each individual production;
• Liaise with café/bar manager to coordinate events and staffing

Job Requirements:
• Minimum 2 years of box office or front of house work in a supervisory role;
• Comfortable with Microsoft Office, Google Drive, with a focus on Excel;
• Experience with Theatre Manager or a similar platform;
• Experience with customer service and cash handling;
• Strong logic and decision making;
• Strong leadership, with the ability to work as part of a team in a collaborative environment
• An understanding of—and a passion for—the artistic work of The Theatre Centre, and its role in the live performance ecology;
• A “can do” attitude and a willingness to go above and beyond when necessary;
• Ability to learn quickly, think on your feet, and adapt easily to new environments, challenges, and opportunities;
• Strong written and verbal communication skills;
• Strong leadership, with the ability to work as part of a team in a collaborative environment

Career Level: Intermediate

Salary: $39-$43k

The Theatre Centre is committed to employment equity. We warmly encourage applications from queer, transgender and two-spirited people, First Nations, Inuit & Métis, people of colour, and people with disabilities.

The Theatre Centre is also committed to providing accommodations for people with disabilities in all parts of the hiring process. If you require an accommodation, please let us know and we will work with you to meet your needs.

Application Deadline: August 28, 2018

How to Apply:
Interested applicants should send a cover letter and resume to Please send files as PDFs with file names in the format of LASTNAME_Firstname.pdf.

We will be meeting with candidates as applications come in.

We thank all applicants who submit resumes for The Theatre Centre postings. Personal responses to inquiries are not possible, and only those considered for an interview will be contacted.